:root{color:#1f1f1f;font-synthesis:none;text-rendering:optimizelegibility;background:#f0f2f5;font-family:PingFang SC,Microsoft YaHei,-apple-system,BlinkMacSystemFont,Segoe UI,system-ui,sans-serif}*{box-sizing:border-box}body{min-width:320px;min-height:100vh;margin:0}button,input,select{font:inherit}button{cursor:pointer}.login-page{background:#f0f2f5;place-items:center;min-height:100vh;padding:32px;display:grid}.login-shell{background:#fff;border:1px solid #e5e7eb;border-radius:8px;grid-template-columns:300px minmax(340px,430px);width:min(100%,760px);display:grid;overflow:hidden;box-shadow:0 18px 45px #0015291f}.login-brand{color:#fff;background:#001529;align-items:flex-start;gap:12px;min-height:420px;padding:34px 28px;display:flex}.login-brand strong,.login-brand span{display:block}.login-brand strong{font-size:18px;line-height:1.4}.login-brand span{color:#ffffff94;margin-top:4px;font-size:13px}.login-card{align-content:center;gap:16px;padding:42px 40px;display:grid}.login-title{gap:6px;margin-bottom:8px;display:grid}.login-title span{color:#8c8c8c;font-size:13px}.login-title h1{color:#262626;margin:0;font-size:24px;font-weight:600}.login-card label{color:#262626;gap:8px;font-size:14px;display:grid}.login-card input{color:#262626;background:#fff;border:1px solid #d9d9d9;border-radius:6px;outline:none;width:100%;height:40px;padding:0 12px}.login-card input:focus{border-color:#1677ff;box-shadow:0 0 0 2px #1677ff1f}.login-check{grid-template-columns:none;align-items:center;gap:8px;color:#595959!important;display:flex!important}.login-check input{width:14px;height:14px}.login-error{color:#f5222d;margin:0;font-size:13px}.login-submit{width:100%;height:40px;margin-top:2px}.admin-layout{background:#f0f2f5;grid-template-columns:232px minmax(0,1fr);min-height:100vh;display:grid}.sider{color:#fff;background:#001529;flex-direction:column;padding:16px 0;display:flex}.brand{border-bottom:1px solid #ffffff14;align-items:center;gap:10px;padding:0 20px 18px;display:flex}.brand-mark{background:#1677ff;border-radius:6px;place-items:center;width:34px;height:34px;font-weight:700;display:grid}.brand strong,.brand span{display:block}.brand strong{font-size:15px}.brand span{color:#ffffff8c;margin-top:2px;font-size:12px}.menu{flex:1;padding:12px 8px}.menu-item{color:#ffffffbf;text-align:left;background:0 0;border:0;border-radius:6px;align-items:center;gap:10px;width:100%;height:42px;padding:0 14px;display:flex}.menu-item:hover{color:#fff}.menu-item.active{color:#fff;background:#1677ff}.page-header{background:#fff;border-bottom:1px solid #e5e7eb;justify-content:space-between;align-items:center;gap:16px;margin:0 -24px 16px;padding:16px 24px;display:flex}.breadcrumb{color:#8c8c8c;margin-bottom:6px;font-size:13px}.page-header h1{color:#262626;margin:0;font-size:22px;font-weight:600}.user-menu{position:relative}.user-menu-trigger{color:#262626;background:#fff;border:1px solid #d9d9d9;border-radius:18px;align-items:center;gap:8px;height:34px;padding:0 10px 0 4px;display:inline-flex}.user-menu-trigger:hover{color:#1677ff;border-color:#4096ff}.top-avatar{color:#fff;background:#1677ff;border-radius:50%;flex:none;place-items:center;width:26px;height:26px;font-size:13px;font-weight:700;display:grid}.user-menu-name{text-overflow:ellipsis;white-space:nowrap;max-width:96px;overflow:hidden}.user-dropdown{z-index:20;background:#fff;border:1px solid #f0f0f0;border-radius:6px;width:190px;position:absolute;top:calc(100% + 8px);right:0;overflow:hidden;box-shadow:0 8px 24px #00152924}.user-dropdown-info{border-bottom:1px solid #f0f0f0;align-items:center;gap:10px;padding:12px;display:flex}.user-dropdown-info strong,.user-dropdown-info small{display:block}.user-dropdown-info strong{color:#262626;font-size:14px}.user-dropdown-info small{color:#8c8c8c;margin-top:2px;font-size:12px}.user-dropdown-item{color:#595959;text-align:left;background:#fff;border:0;align-items:center;gap:8px;width:100%;height:40px;padding:0 12px;display:flex}.user-dropdown-item:hover{color:#1677ff;background:#f5f5f5}.ant-btn{color:#262626;background:#fff;border:1px solid #d9d9d9;border-radius:6px;justify-content:center;align-items:center;gap:6px;height:32px;padding:0 14px;display:inline-flex}.ant-btn:hover{color:#1677ff;border-color:#4096ff}.ant-btn-primary{color:#fff;background:#1677ff;border-color:#1677ff}.ant-btn-primary:hover{color:#fff;background:#4096ff;border-color:#4096ff}.icon-button{color:#595959;background:#fff;border:1px solid #d9d9d9;border-radius:6px;justify-content:center;align-items:center;width:32px;height:32px;display:inline-flex}.icon-button:hover{color:#1677ff;border-color:#4096ff}.icon-button:disabled{color:#bfbfbf;cursor:not-allowed;background:#f5f5f5;border-color:#d9d9d9}.operation-notice{color:#262626;background:#fff;border:1px solid #d9d9d9;border-radius:6px;margin:12px 0 16px;padding:10px 14px;line-height:1.6}.notice-success{color:#237804;background:#f6ffed;border-color:#b7eb8f}.notice-warning{color:#8c6d1f;background:#fffbe6;border-color:#ffe58f}.filter-panel,.table-panel,.management-panel{background:#fff;border:1px solid #f0f0f0;border-radius:6px}.filter-panel,.management-panel{gap:16px;margin-bottom:16px;padding:18px 20px;display:grid}.panel-title-row{justify-content:space-between;align-items:center;gap:16px;display:flex}.panel-title-row h2,.panel-title-row p{margin:0}.panel-title-row h2{color:#262626;font-size:17px;font-weight:600}.panel-title-row p{color:#8c8c8c;margin-top:4px;font-size:13px}.config-grid{grid-template-columns:repeat(3,minmax(220px,1fr));gap:16px 18px;display:grid}.check-row{flex-wrap:wrap;align-items:center;gap:14px;display:flex}.check-row label,.inline-check{grid-template-columns:none;align-items:center;gap:7px;display:inline-flex}.check-row input,.inline-check input{width:16px;height:16px}.compact-actions{justify-content:flex-start;gap:12px}.test-result{border-radius:6px;padding:10px 12px;font-size:13px}.test-result.success{color:#389e0d;background:#f6ffed;border:1px solid #b7eb8f}.test-result.warning{color:#d46b08;background:#fff7e6;border:1px solid #ffd591}.metric-card{background:#fff;border:1px solid #f0f0f0;border-radius:6px;gap:6px;padding:14px 16px;display:grid}.metric-card.metric-warning{background:#fff7f7;border-color:#ffd6d6}.metric-card strong{color:#262626;font-size:24px;line-height:1.2}.metric-card small{color:#8c8c8c}.supervisor-monitor-grid{grid-template-columns:repeat(5,minmax(150px,1fr));gap:12px;margin-bottom:16px;display:grid}.monitor-card{color:#262626;text-align:left;background:#fff;border:1px solid #f0f0f0;border-radius:6px;gap:6px;min-height:86px;padding:13px 16px;display:grid}button.monitor-card:hover,.monitor-card.active{background:#e6f4ff;border-color:#91caff}.monitor-card.monitor-warning{background:#fff7e6;border-color:#ffd591}.monitor-card.monitor-danger{background:#fff1f0;border-color:#ffa39e}.monitor-card.monitor-info{background:#f0f7ff;border-color:#91caff}.monitor-card span{color:#8c8c8c;font-size:13px}.monitor-card strong{color:#262626;font-size:22px;line-height:1.2}.monitor-card small{color:#8c8c8c;line-height:1.4}.monitor-card.static-card{cursor:default}.report-charts-grid{grid-template-columns:minmax(360px,1.2fr) repeat(2,minmax(260px,.9fr));gap:16px;margin-bottom:16px;display:grid}.chart-panel{background:#fff;border:1px solid #f0f0f0;border-radius:6px;align-content:start;gap:16px;min-width:0;min-height:292px;padding:18px 20px;display:grid}.chart-panel header{justify-content:space-between;align-items:center;gap:12px;display:flex}.chart-panel h2{color:#262626;margin:0;font-size:16px;font-weight:600}.donut-chart-wrap{grid-template-columns:190px minmax(0,1fr);align-items:center;gap:22px;display:grid}.donut-chart{border-radius:50%;place-items:center;width:178px;height:178px;display:grid;position:relative}.donut-chart:after{content:"";background:#fff;border-radius:50%;position:absolute;inset:28px}.donut-center{z-index:1;place-items:center;display:grid;position:relative}.donut-center strong{color:#262626;font-size:30px;line-height:1}.donut-center span{color:#8c8c8c;margin-top:6px;font-size:13px}.chart-legend{gap:10px;min-width:0;display:grid}.chart-legend div{grid-template-columns:10px minmax(0,1fr) auto;align-items:center;gap:8px;display:grid}.chart-legend i{border-radius:50%;width:10px;height:10px}.chart-legend span,.mini-progress-title span,.seat-rank-list small,.mini-progress-list small{color:#595959}.chart-legend strong,.mini-progress-title strong{color:#262626;font-weight:600}.vertical-bar-chart{grid-template-columns:repeat(4,minmax(0,1fr));align-items:end;gap:14px;min-height:220px;display:grid}.vertical-bar-item{justify-items:center;gap:8px;min-width:0;display:grid}.vertical-bar-track{background:#f0f2f5;border-radius:999px;align-items:flex-end;width:34px;height:150px;display:flex;position:relative;overflow:hidden}.vertical-bar-track span{border-radius:999px;width:100%;min-height:4px;display:block}.vertical-bar-item strong{color:#262626;font-size:18px}.vertical-bar-item small{color:#8c8c8c;text-align:center;max-width:64px;font-size:12px}.mini-progress-list,.seat-rank-list{gap:14px;display:grid}.mini-progress-list>div,.seat-rank-list>div{gap:7px;display:grid}.mini-progress-title{justify-content:space-between;align-items:center;gap:10px;display:flex}.report-table-panel{margin-top:0}.status-report-list{gap:12px;display:grid}.status-report-list article{grid-template-columns:180px minmax(0,1fr) 48px;align-items:center;gap:12px;display:grid}.status-report-list article>div:first-child{justify-content:space-between;align-items:center;gap:8px;display:flex}.status-report-list strong{color:#262626}.bar-track{background:#f0f0f0;border-radius:999px;height:8px;overflow:hidden}.bar-track span{background:#1677ff;border-radius:999px;height:100%;display:block}label{color:#595959;gap:7px;font-size:14px;display:grid}input,select{color:#262626;background:#fff;border:1px solid #d9d9d9;border-radius:6px;outline:none;width:100%;height:34px;padding:0 11px}input:focus,select:focus{border-color:#1677ff;box-shadow:0 0 0 2px #1677ff1f}textarea{color:#262626;width:100%;min-height:92px;font:inherit;resize:vertical;background:#fff;border:1px solid #d9d9d9;border-radius:6px;outline:none;padding:9px 11px}textarea:focus{border-color:#1677ff;box-shadow:0 0 0 2px #1677ff1f}.input-affix{border:1px solid #d9d9d9;border-radius:6px;align-items:center;gap:7px;height:34px;padding:0 11px;display:flex}.input-affix:focus-within{border-color:#1677ff;box-shadow:0 0 0 2px #1677ff1f}.input-affix input{height:30px;box-shadow:none;border:0;padding:0}.combined-search{grid-template-columns:128px minmax(0,1fr);height:34px;display:grid}.combined-search select{background:#fafafa;border-right:0;border-radius:6px 0 0 6px}.combined-search select:focus{z-index:1;position:relative}.combined-input{border:1px solid #d9d9d9;border-radius:0 6px 6px 0;align-items:center;gap:7px;min-width:0;padding:0 11px;display:flex}.combined-input:focus-within{border-color:#1677ff;box-shadow:0 0 0 2px #1677ff1f}.combined-input svg{color:#8c8c8c;flex:none}.combined-input input{min-width:0;height:30px;box-shadow:none;border:0;padding:0}.filter-actions{justify-content:flex-end;gap:8px;display:flex}.table-toolbar{border-bottom:1px solid #f0f0f0;justify-content:space-between;align-items:center;gap:16px;padding:16px 20px;display:flex}.table-toolbar h2{margin:0;font-size:16px;font-weight:600}.table-toolbar p{color:#8c8c8c;margin:4px 0 0;font-size:13px}.table-scroll{width:100%;overflow-x:auto}.session-table{border-collapse:collapse;width:100%;min-width:1080px;font-size:14px}.message-table{min-width:1120px}.customer-table{min-width:980px}.channel-table{min-width:1180px}.ticket-table,.agent-table{min-width:1420px}.agent-log-table{min-width:1540px}.auto-agent-table{min-width:1180px}.table-footer-action{justify-content:center;padding:0 20px 18px;display:flex}.table-select{width:108px}.table-select:disabled,.manual-textarea-wrap textarea:disabled,.agent-edit-form input:disabled,.agent-edit-form select:disabled{color:#8c8c8c;cursor:not-allowed;background:#f5f5f5}.linked-session-cell{align-items:start;gap:6px;display:grid}.session-table th{color:#595959;text-align:left;white-space:nowrap;background:#fafafa;font-weight:600}.link-button{color:#1677ff;background:0 0;border:0;padding:0}.status-tag{white-space:nowrap;border-radius:4px;align-items:center;height:24px;padding:0 8px;font-size:12px;display:inline-flex}.tag-blue{color:#0958d9;background:#e6f4ff;border:1px solid #91caff}.tag-orange{color:#d46b08;background:#fff7e6;border:1px solid #ffd591}.tag-green{color:#389e0d;background:#f6ffed;border:1px solid #b7eb8f}.tag-default{color:#595959;background:#fafafa;border:1px solid #d9d9d9}.tag-red{color:#cf1322;background:#fff1f0;border:1px solid #ffa39e}.user-cell>div{min-width:0}.user-cell img,.avatar-fallback{border-radius:50%;flex:none;width:34px;height:34px}.user-cell img{object-fit:cover;background:#f5f5f5}.user-cell strong,.user-cell small{display:block}.user-cell strong{color:#262626;font-weight:500}.user-cell small{color:#8c8c8c;text-overflow:ellipsis;white-space:nowrap;max-width:220px;overflow:hidden}.empty-cell,.error-state{color:#8c8c8c;text-align:center}.message-content{color:#262626;white-space:pre-wrap;word-break:break-word;max-width:360px;line-height:1.6}.debug-details summary{cursor:pointer;color:#1677ff}.debug-details pre{color:#262626;white-space:pre-wrap;background:#f5f7fa;border-radius:6px;max-width:420px;max-height:280px;margin:8px 0 0;padding:10px;font-size:12px;line-height:1.5;overflow:auto}.external-userid-cell{color:#595959;word-break:break-word;max-width:260px;line-height:1.6}.access-info-cell{color:#595959;word-break:break-word;max-width:360px;line-height:1.7}.access-info-cell span{display:block}.config-status-list{flex-wrap:wrap;gap:6px;max-width:280px;display:flex}.agent-customer-cell,.agent-load-cell{max-width:280px}.agent-customer-cell strong,.agent-customer-cell small,.agent-load-cell strong,.agent-load-cell small,.agent-api-cell span{display:block}.agent-customer-cell strong,.agent-load-cell strong{color:#262626;font-weight:500}.agent-customer-cell small,.agent-load-cell small{color:#8c8c8c;word-break:break-word;margin-top:4px;line-height:1.5}.agent-metric{color:#262626;font-weight:600}.agent-api-cell{color:#595959;word-break:break-word;max-width:380px;line-height:1.7}.agent-api-cell small{color:#6b7890;display:block}.agent-config-status{gap:6px;height:auto;min-height:32px;padding:5px 10px;line-height:1.3}.agent-config-status i{background:currentColor;border-radius:50%;width:6px;height:6px}.agent-config-actions{gap:10px}.soft-action,.icon-danger-button{height:30px;font:inherit;white-space:nowrap;border:0;border-radius:6px;justify-content:center;align-items:center;gap:5px;padding:0 12px;display:inline-flex}.soft-blue{color:#2f54eb;background:#f0f5ff}.soft-green{color:#13a866;background:#eafaf2}.soft-orange{color:#d46b08;background:#fff7e6}.icon-danger-button{color:#cf1322;background:#fff1f0;width:32px;padding:0}.agent-edit-form{grid-template-columns:repeat(3,minmax(120px,1fr));gap:8px;min-width:420px;display:grid}.agent-settings-grid{align-items:end}.agent-setting-switch{min-height:34px}.config-span-2{grid-column:span 2}.config-span-3{grid-column:1/-1}.reply-workspace{background:#f6f8fb;border:1px solid #f0f0f0;border-radius:6px;grid-template-columns:280px minmax(560px,1fr) 340px;height:calc(100vh - 138px);min-height:640px;display:grid;position:relative;overflow:hidden}.reply-list-panel{background:#fff;border-right:1px solid #f0f0f0;grid-template-rows:auto minmax(0,1fr);min-width:0;display:grid}.reply-list-header{background:#fff;border-bottom:1px solid #f0f0f0;gap:8px;padding:12px 12px 0;display:grid}.reply-session-search{color:#262626;width:100%;height:36px;font:inherit;background:#f5f5f5;border:1px solid #0000;border-radius:8px;outline:none;padding:0 12px}.reply-session-search::placeholder{color:#bfbfbf}.reply-session-search:focus{background:#fff;border-color:#1677ff;box-shadow:0 0 0 2px #1677ff14}.reply-scope-tabs{border:0;border-radius:0;justify-content:space-between;align-items:stretch;width:100%;display:flex;overflow:visible}.reply-scope-tabs button{color:#595959;white-space:nowrap;background:#fff;border:0;flex:1;min-width:0;height:38px;padding:0 4px;font-size:14px;position:relative}.reply-scope-tabs button.active{color:#1677ff;background:#fff;font-weight:500}.reply-scope-tabs button.active:after{content:"";background:#1677ff;border-radius:2px 2px 0 0;height:2px;position:absolute;bottom:-1px;left:8px;right:8px}.reply-scope-tabs button span{color:#ff4d4f;margin-left:3px;font-size:12px;font-weight:400}.reply-session-list{min-height:0;padding:0;overflow:auto}.reply-session-item{text-align:left;background:0 0;border-top:1px solid #0000;border-bottom:1px solid #f0f0f0;border-left:3px solid #0000;border-right:1px solid #0000;border-radius:0;width:100%;padding:12px 12px 12px 9px}.reply-session-item.active{background:#e6f4ff;border-color:#0000 #0000 #f0f0f0 #1677ff}.reply-session-main{gap:10px;min-width:0;display:flex}.reply-session-avatar{flex:none;display:inline-flex;position:relative}.reply-session-avatar img,.reply-session-avatar .avatar-fallback{width:40px;height:40px}.reply-unread-dot{background:#52c41a;border:2px solid #fff;border-radius:50%;width:10px;height:10px;position:absolute;bottom:0;right:0}.reply-session-content{flex:1;gap:5px;min-width:0;display:grid}.reply-session-title-row,.reply-session-preview-row,.reply-session-badges{align-items:center;min-width:0;display:flex}.reply-session-title-row{justify-content:space-between;gap:8px}.reply-session-title-row strong{color:#262626;text-overflow:ellipsis;white-space:nowrap;font-size:15px;font-weight:600;line-height:1.35;overflow:hidden}.reply-session-title-row time{color:#8c8c8c;flex:none;font-size:12px;line-height:1.4}.reply-session-preview-row{gap:6px}.reply-session-preview-row p{color:#595959;text-overflow:ellipsis;white-space:nowrap;min-width:0;margin:0;font-size:13px;line-height:1.45;overflow:hidden}.reply-ai-badge{color:#1677ff;background:#e6f4ff;border:1px solid #91caff;border-radius:4px;flex:none;height:22px;padding:0 5px;font-size:12px;line-height:20px}.reply-session-badges{flex-wrap:wrap;gap:6px}.reply-unread-count{color:#1677ff;background:#e6f4ff;border:1px solid #91caff;border-radius:4px;height:22px;padding:0 7px;font-size:12px;line-height:20px}.reply-session-meta{justify-content:space-between;align-items:center;gap:10px;display:flex}.reply-session-meta small{color:#8c8c8c}.reply-alerts{flex-wrap:wrap;gap:6px;display:flex}.chat-workspace{background:#f6f8fb;grid-template-rows:auto minmax(0,1fr) auto;min-width:0;min-height:0;display:grid}.chat-header{background:#fff;border-bottom:1px solid #f0f0f0;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:12px;min-height:64px;padding:10px 18px;display:grid}.chat-header-actions{flex-wrap:nowrap;justify-content:flex-end;align-items:center;gap:8px;min-width:0;display:flex}.chat-header-actions .ant-btn{white-space:nowrap;height:34px;padding:0 14px}.chat-message-list{min-height:0;padding:18px 20px;overflow:auto}.chat-message-row{align-items:flex-start;gap:10px;margin-bottom:26px;display:flex}.chat-message-row.incoming{justify-content:flex-start}.chat-message-row.outgoing{flex-direction:row-reverse;justify-content:flex-start}.chat-message-avatar-stack{flex:0 0 72px;justify-items:center;gap:5px;display:grid}.chat-message-name{color:#8c8c8c;text-overflow:ellipsis;white-space:nowrap;max-width:72px;font-size:12px;line-height:1.2;overflow:hidden}.chat-message-avatar{color:#1677ff;background:#e6f4ff;border-radius:50%;flex:none;place-items:center;width:32px;height:32px;font-size:12px;font-weight:600;display:grid;overflow:hidden}.chat-message-avatar img{object-fit:cover;width:100%;height:100%}.chat-message-row.ai .chat-message-avatar{color:#fff;background:#1677ff}.chat-message-row.agent .chat-message-avatar{color:#389e0d;background:#f6ffed}.chat-message-row.system .chat-message-avatar{color:#8c8c8c;background:#f5f5f5}.chat-message-body{justify-items:start;min-width:0;max-width:min(760px,100% - 92px);display:grid;position:relative}.chat-message-row.outgoing .chat-message-body{justify-items:end}.chat-message-bubble{background:#fff;border:1px solid #e5e7eb;border-radius:8px;flex:0 auto;max-width:min(620px,100%);padding:10px 12px}.chat-message-row.outgoing .chat-message-bubble,.chat-message-row.ai .chat-message-bubble{background:#e6f4ff;border-color:#91caff}.chat-message-row.agent .chat-message-bubble{background:#f6ffed;border-color:#b7eb8f}.chat-message-row.system .chat-message-bubble{background:#fafafa;border-color:#d9d9d9}.chat-message-time{color:#8c8c8c;opacity:0;visibility:hidden;white-space:nowrap;font-size:12px;line-height:1.4;transition:opacity .16s;position:absolute;top:calc(100% + 4px);left:0}.chat-message-row.outgoing .chat-message-time{left:auto;right:0}.chat-message-row:hover .chat-message-time{opacity:1;visibility:visible}.chat-message-bubble p{color:#262626;word-break:break-word;margin:0;line-height:1.7}.manual-reply-box{background:#fff;border-top:1px solid #f0f0f0;padding:12px 18px}.manual-reply-box textarea{color:#262626;width:100%;min-height:82px;font:inherit;resize:vertical;border:1px solid #d9d9d9;border-radius:6px;outline:none;padding:10px 12px}.manual-reply-box textarea:focus{border-color:#1677ff;box-shadow:0 0 0 2px #1677ff1f}.manual-reply-box textarea:disabled{color:#8c8c8c;cursor:not-allowed;background:#f5f5f5}.common-replies button{color:#595959;background:#fff;border:1px solid #d9d9d9;border-radius:6px;height:28px;padding:0 10px;font-size:13px}.common-replies button:hover{color:#1677ff;border-color:#4096ff}.common-replies{color:#595959;margin-bottom:10px;font-size:13px}.common-replies summary{cursor:pointer;color:#1677ff;width:max-content}.common-replies div{flex-wrap:wrap;gap:8px;margin-top:8px;display:flex}.quick-replies{flex-wrap:wrap;gap:8px;margin-bottom:10px;display:flex}.quick-replies button{color:#595959;background:#fff;border:1px solid #d9d9d9;border-radius:6px;padding:5px 10px;font-size:13px}.quick-replies button:hover{color:#1677ff;border-color:#4096ff}.manual-reply-actions{justify-content:space-between;align-items:center;gap:12px;margin-top:10px;display:flex}.manual-reply-actions span{color:#8c8c8c;font-size:13px}.customer-context-panel{background:#f6f8fb;border-left:1px solid #f0f0f0;grid-template-rows:auto minmax(0,1fr) auto;min-width:0;padding:0;display:grid;position:relative;overflow:hidden}.customer-context-panel.collapsed{background:#fff;align-content:start;justify-items:center;gap:12px;padding-top:12px;padding-left:0;padding-right:0;display:grid;overflow:hidden}.context-panel-header,.context-tabs-header{background:#fff;border-bottom:1px solid #f0f0f0;justify-content:space-between;align-items:center;gap:12px;min-height:54px;padding:0 12px 0 16px;display:flex}.context-tabs{align-self:stretch;align-items:stretch;gap:22px;min-width:0;display:flex}.context-tabs button{color:#595959;font:inherit;cursor:pointer;background:0 0;border:0;padding:0 2px;position:relative}.context-tabs button.active:after{content:"";background:#1677ff;border-radius:2px 2px 0 0;height:2px;position:absolute;bottom:-1px;left:0;right:0}.context-tab-panel{min-height:0;padding:12px;overflow:auto}.context-panel-header strong{color:#262626;font-weight:600;line-height:1.4;display:block}.context-panel-header small{color:#8c8c8c;font-size:12px;line-height:1.4;display:block}.context-rail-button{color:#595959;background:#fff;border:1px solid #d9d9d9;border-radius:6px;justify-content:center;align-items:center;width:32px;height:32px;display:inline-flex}.context-rail-button:hover{color:#1677ff;border-color:#4096ff}.status-dot{background:#8c8c8c;border-radius:50%;width:8px;height:8px}.status-dot.tag-blue{background:#1677ff}.status-dot.tag-orange{background:#fa8c16}.status-dot.tag-green{background:#52c41a}.status-dot.tag-red{background:#f5222d}.context-section{background:#fff;border:1px solid #f0f0f0;border-radius:6px;margin-top:12px;margin-bottom:0;padding:12px}.context-tab-panel>.context-section:first-child{margin-top:0}.context-section:last-child{margin-bottom:0}.context-empty-panel{padding:16px}.context-section h3,.detail-section h3{color:#262626;margin:0 0 12px;font-size:14px;font-weight:500}.context-section h3{align-items:center;gap:8px;display:flex}.context-section h3:before{content:"";background:#1677ff;border-radius:2px;width:3px;height:14px}.context-section-heading{justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px;display:flex}.context-section-heading h3{margin:0}.context-section-heading .ant-btn{height:32px;margin-top:0;padding:0 12px}.context-ticket-card{background:#fafafa;border:0;border-radius:6px;gap:8px;padding:10px 12px;display:grid}.context-ticket-title{grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:10px;display:grid}.context-ticket-title strong{color:#262626;line-height:1.45}.context-ticket-card p{color:#595959;max-height:72px;margin:0;font-size:13px;line-height:1.6;overflow:hidden}.context-ticket-card dl{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.context-ticket-empty{color:#8c8c8c;text-align:center;background:#fafafa;border:1px dashed #d9d9d9;border-radius:6px;padding:18px 12px}.context-ticket-empty.large{justify-items:center;gap:10px;padding:36px 16px;display:grid}.context-ticket-empty p{margin:0}.context-ticket-empty-icon{color:#1677ff;background:#e6f4ff;border-radius:50%;place-items:center;width:48px;height:48px;display:grid}.context-section dl{gap:9px;margin:0;display:grid}.context-section dl div{gap:4px;display:grid}.context-section dt{color:#8c8c8c;font-size:12px}.context-section dd{color:#262626;word-break:break-word;margin:0;line-height:1.5}.copyable-field{justify-content:space-between;align-items:center;gap:8px;display:flex}.copyable-field span{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.copy-field-button{color:#595959;cursor:pointer;background:#fff;border:1px solid #d9d9d9;border-radius:4px;flex:none;align-items:center;gap:4px;height:26px;padding:0 8px;font-size:12px;display:inline-flex}.copy-field-button:hover{color:#1677ff;border-color:#1677ff}.customer-key-row{color:#8c8c8c;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:8px;margin-bottom:12px;padding-top:2px;font-size:12px;display:grid}.customer-key-row strong{color:#262626;text-overflow:ellipsis;white-space:nowrap;min-width:0;font-size:13px;font-weight:500;overflow:hidden}.customer-stat-grid{background:#f5f5f5;border-radius:6px;grid-template-columns:repeat(3,minmax(0,1fr));display:grid;overflow:hidden}.customer-stat-grid div{justify-items:center;gap:2px;min-width:0;padding:10px 6px;display:grid}.customer-stat-grid div+div{border-left:1px solid #f0f0f0}.customer-stat-grid strong{color:#1677ff;text-overflow:ellipsis;white-space:nowrap;max-width:100%;font-size:16px;font-weight:600;overflow:hidden}.customer-stat-grid span{color:#8c8c8c;font-size:12px}.context-customer-card{grid-template-columns:48px minmax(0,1fr);align-items:center;gap:12px;margin-bottom:12px;display:grid}.context-customer-summary.compact .context-customer-card{margin-bottom:0}.context-customer-card img,.context-customer-card .avatar-fallback{border-radius:50%;width:48px;height:48px}.context-customer-card img{object-fit:cover}.context-customer-card strong{color:#262626;font-size:15px;font-weight:600;line-height:1.4;display:block}.context-customer-card small{color:#8c8c8c}.context-tag-row{flex-wrap:wrap;gap:6px;margin-bottom:12px;display:flex}.context-compact-dl{border-top:1px solid #f0f0f0;padding-top:10px}.context-section .ant-btn{margin-top:12px}.context-section .context-section-heading .ant-btn{margin-top:0}.order-list{gap:10px;display:grid}.order-list article{background:#fafafa;border:0;border-radius:6px;gap:6px;padding:10px 12px;display:grid}.order-card-header{justify-content:space-between;align-items:center;gap:10px;display:flex}.order-card-header time{color:#8c8c8c;white-space:nowrap;font-size:12px}.order-no-button{color:#1677ff;font:inherit;text-align:left;cursor:pointer;background:0 0;border:0;padding:0;font-weight:600}.order-no-button:hover{color:#0958d9}.order-goods-name{color:#595959;font-size:13px;font-weight:400;line-height:1.4}.order-list span:not(.status-tag){color:#262626}.order-status-row{margin-top:2px;margin-bottom:0}.order-card-footer{color:#8c8c8c;flex-wrap:wrap;gap:6px 10px;font-size:12px;display:flex}.order-meta-list{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin:0;display:grid}.order-meta-list div{gap:2px;display:grid}.order-meta-list dt{color:#8c8c8c;font-size:12px}.order-meta-list dd{color:#262626;text-align:left;margin:0}.context-full-record-button{background:#fff;width:100%;margin-top:12px}.context-panel-footer{background:#fff;border-top:1px solid #f0f0f0;grid-template-columns:minmax(0,1fr) minmax(0,1.4fr);gap:8px;padding:12px 16px;display:grid}.context-panel-footer .ant-btn{width:100%;margin:0}.context-panel-footer .ant-btn:only-child{grid-column:1/-1}.order-list small,.context-empty{color:#8c8c8c;line-height:1.5}.detail-mask{z-index:20;background:#00000061;justify-content:flex-end;display:flex;position:fixed;inset:0}.modal-mask{z-index:30;background:#00000061;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.close-modal{background:#fff;border-radius:8px;width:min(460px,100%);padding:20px;box-shadow:0 12px 32px #0000002e}.close-modal header{margin-bottom:16px}.close-modal h2,.close-modal p{margin:0}.close-modal h2{color:#262626;font-size:18px}.close-modal p{color:#8c8c8c;margin-top:6px;font-size:13px}.channel-config-modal{width:min(760px,100%)}.manual-ticket-modal{grid-template-rows:auto minmax(0,1fr) auto;width:min(600px,100vw - 40px);max-height:min(88vh,760px);padding:0;display:grid;overflow:hidden}.auto-agent-modal{width:min(920px,100%);padding:0;overflow:hidden}.modal-title-bar{background:#f7f9fc;border-bottom:1px solid #f0f0f0;justify-content:space-between;align-items:center;gap:16px;margin-bottom:0;padding:22px 24px;display:flex}.manual-ticket-modal .modal-title-bar h2{font-size:18px}.modal-close-button{color:#8c8c8c;background:0 0;border:0;border-radius:6px;justify-content:center;align-items:center;width:30px;height:30px;font-size:28px;line-height:1;display:inline-flex}.modal-close-button:hover{color:#595959;background:#eef2f7}.auto-agent-modal-grid{grid-template-columns:repeat(2,minmax(0,1fr));padding:22px 24px 24px}.auto-agent-modal-actions{background:#fafafa;grid-template-columns:1fr 1fr;gap:14px;margin-top:0;padding:18px 24px 22px;display:grid}.auto-agent-modal-actions .ant-btn{height:42px;font-size:16px}.modal-config-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.manual-ticket-body{gap:12px;min-height:0;padding:16px;display:grid;overflow:auto}.manual-ticket-main,.manual-ticket-side,.ticket-form-section,.ticket-side-group{gap:12px;display:grid}.manual-ticket-main{align-content:start}.manual-ticket-side{border-left:1px solid #f0f0f0;align-content:start;padding-left:18px}.ticket-form-section{background:#fff;border:1px solid #f0f0f0;border-radius:8px;align-content:start;padding:14px}.ticket-form-section+.ticket-form-section{border-top:1px solid #f0f0f0;padding-top:14px}.ticket-form-section h3{color:#262626;margin:0;font-size:15px;font-weight:600}.ticket-form-stack{align-content:start;gap:14px;display:grid}.ticket-side-group+.ticket-side-group{border-top:1px solid #f0f0f0;padding-top:14px}.ticket-side-group h3{color:#262626;margin:0;font-size:14px;font-weight:600}.ticket-form-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.manual-ticket-modal .ticket-form-grid{grid-template-columns:1fr}.ticket-form-row{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.ticket-form-row-3{grid-template-columns:repeat(3,minmax(0,1fr))}.ticket-form-row-attachment{grid-template-columns:minmax(0,.95fr) minmax(0,1.05fr);align-items:start}.manual-ticket-modal .ticket-form-row-attachment{grid-template-columns:1fr}.ticket-field{color:#262626;gap:6px;min-width:0;font-size:14px;font-weight:400;display:grid}.ticket-field input,.ticket-field select,.ticket-field textarea{color:#262626;font-size:14px}.ticket-field textarea{min-height:112px}.ticket-attachment-picker{background:#fafafa;border:1px dashed #d9d9d9;border-radius:6px;gap:10px;min-height:86px;padding:12px;display:grid}.ticket-attachment-empty{color:#8c8c8c;margin:0;font-size:13px}.ticket-attachment-picker .ticket-section-title-row strong{color:#262626;font-size:14px;font-weight:400}.ticket-section-title-row{justify-content:space-between;align-items:center;gap:12px;display:flex}.required-field{position:relative}.required-field:after{content:none}.locked-session-card{background:#fafafa;border:1px solid #e5e7eb;border-radius:6px;gap:4px;min-height:48px;padding:8px 11px;display:grid}.locked-session-card strong{color:#262626;font-size:14px;line-height:1.4}.locked-session-card span{color:#8c8c8c;word-break:break-all;font-size:12px;line-height:1.4}.ticket-section-title-row .ant-btn{cursor:pointer;height:32px;padding:0 12px;position:relative;overflow:hidden}.ticket-section-title-row .ant-btn.disabled{color:#bfbfbf;cursor:not-allowed;background:#f5f5f5;border-color:#d9d9d9}.ticket-section-title-row input[type=file]{opacity:0;cursor:pointer;position:absolute;inset:0}.ticket-upload-list{gap:8px;display:grid}.ticket-upload-list article{background:#fff;border:1px solid #f0f0f0;border-radius:6px;justify-content:space-between;align-items:center;gap:10px;padding:8px 10px;display:flex}.ticket-upload-list article div{min-width:0}.ticket-upload-list strong{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.ticket-upload-list small{color:#8c8c8c}.ticket-form-warning{color:#8c6d1f;background:#fffbe6;border:1px solid #ffe58f;border-radius:6px;margin:0;padding:10px 12px;font-size:13px;line-height:1.5}.form-required-hint{color:#8c8c8c;margin-right:auto;font-size:13px}.manual-ticket-modal .modal-actions{background:#fff;border-top:1px solid #f0f0f0;align-items:center;margin-top:0;padding:12px 16px}.manual-ticket-actions .ant-btn{min-width:96px}.manual-ticket-actions .ant-btn-primary{min-width:136px}.modal-wide{grid-column:1/-1}.channel-secret-row{grid-column:1/-1;padding:4px 0}.close-modal textarea{color:#262626;width:100%;min-height:96px;font:inherit;resize:vertical;border:1px solid #d9d9d9;border-radius:6px;outline:none;padding:10px 12px}.close-modal textarea:focus{border-color:#1677ff;box-shadow:0 0 0 2px #1677ff1f}.modal-actions{justify-content:flex-end;gap:10px;margin-top:16px;display:flex}.detail-drawer{background:#fff;width:min(620px,100%);height:100%;overflow:auto;box-shadow:-8px 0 24px #0000001f}.detail-header{border-bottom:1px solid #f0f0f0;justify-content:space-between;align-items:center;gap:16px;padding:18px 20px;display:flex}.detail-header p,.detail-header h2{margin:0}.detail-header p{color:#8c8c8c;font-size:13px}.detail-header h2{color:#262626;margin-top:4px;font-size:20px}.detail-summary{border-bottom:1px solid #f0f0f0;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;padding:16px 20px;display:grid}.detail-summary div{background:#fafafa;border:1px solid #f0f0f0;border-radius:6px;gap:5px;padding:10px;display:grid}.detail-summary span{color:#8c8c8c;font-size:12px}.detail-summary strong{color:#262626;word-break:break-word;font-weight:500}.detail-actions{border-bottom:1px solid #f0f0f0;gap:10px;padding:14px 20px;display:flex}.detail-load-state{color:#0958d9;background:#f0f5ff;border-bottom:1px solid #d6e4ff;justify-content:space-between;align-items:center;gap:12px;padding:12px 20px;font-size:14px;display:flex}.detail-load-state.error{color:#cf1322;background:#fff1f0;border-bottom-color:#ffccc7}.detail-section{border-bottom:1px solid #f0f0f0;padding:18px 20px}.detail-section-title-row,.ticket-attachment-header{justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px;display:flex}.detail-section-title-row h3{margin-bottom:0}.detail-section-title-row span{color:#8c8c8c;word-break:break-all;font-size:12px}.ticket-detail-card{background:#fafafa;border:1px solid #f0f0f0;border-radius:6px;gap:10px;padding:12px;display:grid}.ticket-detail-card strong{color:#262626;font-size:15px}.ticket-detail-card p{color:#595959;word-break:break-word;margin:0;line-height:1.6}.ticket-detail-card dl{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px 14px;margin:0;display:grid}.ticket-detail-card div{min-width:0}.ticket-detail-card dt{color:#8c8c8c;font-size:12px}.ticket-detail-card dd{color:#262626;word-break:break-word;margin:3px 0 0}.ticket-attachment-header{margin-top:16px}.ticket-attachment-header strong{color:#262626}.ticket-attachment-header .ant-btn{cursor:pointer;margin:0;position:relative;overflow:hidden}.ticket-attachment-header .ant-btn.disabled{color:#bfbfbf;cursor:not-allowed;background:#f5f5f5;border-color:#d9d9d9}.ticket-attachment-header input{opacity:0;cursor:pointer;position:absolute;inset:0}.ticket-attachment-list{gap:8px;display:grid}.ticket-attachment-list article{border:1px solid #f0f0f0;border-radius:6px;justify-content:space-between;align-items:center;gap:12px;padding:10px 12px;display:flex}.ticket-attachment-list article div{min-width:0}.ticket-attachment-list strong{color:#262626;text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.ticket-attachment-list small{color:#8c8c8c;line-height:1.5}.detail-message-list{gap:10px;display:grid}.detail-message-list article{border:1px solid #f0f0f0;border-radius:6px;padding:10px 12px}.detail-message-list article div{color:#8c8c8c;justify-content:space-between;align-items:center;gap:12px;font-size:12px;display:flex}.detail-message-list article strong{color:#595959}.detail-message-list p{color:#262626;word-break:break-word;margin:6px 0 0;line-height:1.7}.empty-reply-list,.empty-chat,.empty-chat-panel{color:#8c8c8c;text-align:center}.empty-reply-list{padding:32px 12px}.empty-chat,.empty-chat-panel{place-items:center;min-height:220px;display:grid}.placeholder-panel{place-items:center;min-height:260px;display:grid}.placeholder-panel p{color:#8c8c8c;margin:0}.row-actions{white-space:nowrap;align-items:center;gap:12px;display:flex}.link-button.danger{color:#cf1322}.link-button:disabled{color:#bfbfbf;cursor:not-allowed}.ant-btn:disabled{color:#bfbfbf;cursor:not-allowed;background:#f5f5f5;border-color:#d9d9d9}.pagination-bar{border-top:1px solid #f0f0f0;justify-content:space-between;align-items:center;gap:16px;padding:14px 20px;display:flex}.pagination-total{color:#8c8c8c;font-size:14px}.pagination-controls{align-items:center;gap:8px;display:flex}.page-size-control{color:#595959;grid-template-columns:none;align-items:center;gap:6px;display:flex}.page-size-control input{text-align:center;width:68px}.page-jumper{text-align:center;width:56px}.pagination-controls .ant-btn:disabled{color:#bfbfbf;cursor:not-allowed;background:#f5f5f5;border-color:#d9d9d9}.error-state{color:#cf1322;background:#fff1f0;border-bottom:1px solid #ffccc7;padding:14px 20px}.api-overview{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-bottom:16px;display:grid}.api-overview article,.api-doc-section{background:#fff;border:1px solid #f0f0f0;border-radius:6px}.api-overview article{gap:8px;padding:14px 16px;display:grid}.api-overview span{color:#8c8c8c;font-size:13px}.api-overview strong{color:#262626;word-break:break-all;font-size:15px;line-height:1.5}.api-doc-layout{grid-template-columns:minmax(0,1fr);align-items:start;gap:16px;display:grid}.api-doc-section{gap:12px;padding:18px 20px;display:grid}.api-doc-section header h2{color:#262626;margin:0;font-size:17px;font-weight:600}.api-endpoint-card{border:1px solid #e5e7eb;border-radius:6px;gap:12px;padding:14px;display:grid}.api-endpoint-title{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.api-method{color:#fff;border-radius:4px;align-items:center;height:24px;padding:0 8px;font-size:12px;font-weight:700;display:inline-flex}.method-get{background:#1677ff}.method-post{background:#52c41a}.method-patch{background:#fa8c16}.method-ws{background:#722ed1}.api-endpoint-title code{color:#1f1f1f;word-break:break-all;font-family:Consolas,SFMono-Regular,monospace;font-size:14px}.api-endpoint-card p{color:#595959;margin:0;line-height:1.6}.api-field-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.api-field-grid>div{background:#fafafa;border-radius:6px;padding:12px}.api-field-grid h3{color:#262626;margin:0 0 8px;font-size:14px;font-weight:600}.api-field-grid ul{gap:7px;margin:0;padding-left:18px;display:grid}.api-field-grid li{color:#595959;word-break:break-word;line-height:1.6}.wechat-code-layout{gap:16px;display:grid}.wechat-code-hero,.wechat-code-main>article,.wechat-status-grid article{background:#fff;border:1px solid #f0f0f0;border-radius:6px}.wechat-code-hero{justify-content:space-between;align-items:center;gap:18px;padding:20px;display:flex}.wechat-code-hero h2,.wechat-code-hero p,.wechat-code-info h2{margin:0}.wechat-code-hero h2{color:#262626;margin-top:10px;font-size:20px;font-weight:600}.wechat-code-hero p{color:#595959;max-width:760px;margin-top:8px;line-height:1.7}.wechat-code-main{grid-template-columns:380px minmax(0,1fr);align-items:stretch;gap:16px;display:grid}.wechat-code-card{text-align:center;align-content:center;place-items:center;gap:12px;min-height:430px;padding:28px;display:grid}.wechat-code-card img{aspect-ratio:1;background:#fff;border:1px solid #f0f0f0;border-radius:6px;width:min(320px,100%)}.wechat-code-card strong,.wechat-code-empty strong{color:#262626;font-size:18px}.wechat-code-card span,.wechat-code-empty span{color:#8c8c8c;line-height:1.6}.wechat-code-empty{color:#8c8c8c;gap:8px;display:grid}.wechat-code-info{align-content:start;gap:18px;padding:20px;display:grid}.wechat-code-info header{justify-content:space-between;align-items:center;gap:12px;display:flex}.wechat-code-info h2{color:#262626;font-size:17px;font-weight:600}.wechat-code-field{gap:8px;display:grid}.wechat-code-field label{color:#8c8c8c;font-size:13px}.wechat-code-field>div{grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:10px;display:grid}.wechat-code-field code{color:#262626;word-break:break-all;background:#fafafa;border:1px solid #f0f0f0;border-radius:6px;min-height:34px;padding:8px 10px;line-height:1.5}.wechat-code-warning{color:#d46b08;margin:0;line-height:1.6}.wechat-status-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;display:grid}.wechat-status-grid article{gap:7px;padding:14px 16px;display:grid}.wechat-status-grid span{color:#8c8c8c;font-size:13px}.wechat-status-grid strong{color:#262626;word-break:break-word;font-size:15px;line-height:1.5}.wechat-status-grid i{border-radius:4px;width:max-content;padding:2px 7px;font-size:12px;font-style:normal}.wechat-status-grid i.ready{color:#389e0d;background:#f6ffed}.wechat-status-grid i.pending{color:#d46b08;background:#fff7e6}@media (width<=1440px){.reply-workspace{grid-template-columns:272px minmax(0,1fr) 320px}.reply-workspace.context-collapsed{grid-template-columns:272px minmax(0,1fr) 48px}.customer-context-panel{border-top:0;border-left:1px solid #f0f0f0;grid-column:auto}}@media (width<=1200px){.metrics-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.supervisor-monitor-grid{grid-template-columns:repeat(3,minmax(150px,1fr))}.report-charts-grid,.report-charts-grid-secondary{grid-template-columns:1fr}.reply-workspace{grid-template-columns:252px minmax(0,1fr) 300px}.reply-workspace.context-collapsed{grid-template-columns:252px minmax(0,1fr) 48px}}@media (width<=980px){.login-shell{grid-template-columns:1fr}.login-brand{min-height:auto;padding:24px}.admin-layout{grid-template-columns:1fr}.sider{padding:10px 8px}.brand{padding:0 8px 10px}.menu{grid-template-columns:repeat(3,minmax(0,1fr));gap:6px;padding:8px 0 0;display:grid}.menu-item{justify-content:center}.content{padding:0 16px 16px}.page-header{margin-left:-16px;margin-right:-16px;padding:14px 16px}.filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.api-overview,.api-field-grid,.wechat-code-main{grid-template-columns:1fr}.config-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.manual-ticket-body{grid-template-columns:1fr}.manual-ticket-side{border-top:1px solid #f0f0f0;border-left:0;padding-top:16px;padding-left:0}.reply-workspace,.reply-workspace.context-collapsed{grid-template-columns:1fr}.customer-context-panel{border-top:1px solid #f0f0f0;border-left:0}.wechat-status-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=640px){.login-page{padding:16px}.login-card{padding:30px 22px}.page-header,.table-toolbar,.wechat-code-hero{flex-direction:column;align-items:flex-start}.page-actions{justify-content:space-between;width:100%}.filter-grid,.config-grid,.ticket-form-grid,.ticket-form-row,.ticket-form-row-3,.ticket-form-row-attachment,.metrics-grid,.supervisor-monitor-grid,.wechat-status-grid,.status-report-list article,.wechat-code-field>div{grid-template-columns:1fr}.donut-chart-wrap{grid-template-columns:1fr;justify-items:center}.chart-legend{width:100%}.config-span-2,.config-span-3{grid-column:1/-1}.auto-agent-modal-actions{grid-template-columns:1fr}.filter-actions{justify-content:stretch}.filter-actions .ant-btn{flex:1}.pagination-bar{flex-direction:column;align-items:flex-start}.pagination-controls{flex-wrap:wrap}.reply-workspace{grid-template-columns:1fr}.reply-list-panel{border-bottom:1px solid #f0f0f0;border-right:0}.reply-session-list{max-height:320px}}@media (width<=1280px){.reply-workspace,.reply-workspace.context-collapsed{grid-template-columns:288px minmax(520px,1fr) 44px}.customer-context-panel:not(.collapsed){z-index:5;border-top:0;border-left:1px solid #f0f0f0;width:320px;position:absolute;top:0;bottom:0;right:0;box-shadow:-12px 0 28px #0f172a1f}}@media (width<=980px){.reply-workspace,.reply-workspace.context-collapsed{grid-template-columns:280px minmax(520px,1fr) 44px;overflow-x:auto}.reply-list-panel{border-bottom:0;border-right:1px solid #f0f0f0}.customer-context-panel{border-top:0;border-left:1px solid #f0f0f0}}@media (width<=720px){.manual-ticket-modal{width:calc(100vw - 24px);max-height:calc(100vh - 24px)}.manual-ticket-body{padding:14px}.ticket-form-grid,.ticket-form-row,.ticket-form-row-attachment{grid-template-columns:1fr}}:root{--cs-bg:#f5f7fb;--cs-surface:#fff;--cs-surface-soft:#f8fafc;--cs-border:#e6eaf0;--cs-border-subtle:#edf1f7;--cs-text:#1f2937;--cs-text-secondary:#5f6b7a;--cs-text-muted:#8a96a6;--cs-primary:#2563eb;--cs-primary-hover:#1d4ed8;--cs-primary-soft:#eff6ff;--cs-sidebar:#111827;--cs-sidebar-active:#2563eb;--cs-radius:8px;--cs-radius-sm:6px;--cs-shadow-card:0 1px 2px #0f172a0a, 0 8px 24px #0f172a0a;--cs-shadow-popover:0 12px 32px #0f172a29}body{background:var(--cs-bg);color:var(--cs-text)}.admin-layout{background:var(--cs-bg)}.sider{background:var(--cs-sidebar);box-shadow:inset -1px 0 #ffffff0f}.brand{border-bottom-color:#ffffff0f;min-height:74px}.brand-mark{background:var(--cs-primary);border-radius:10px;box-shadow:0 8px 18px #2563eb47}.menu-item{color:#ffffffb8;border-radius:8px;height:42px;transition:background .16s,color .16s}.menu-item:hover{background:#ffffff14}.menu-item.active{background:var(--cs-sidebar-active);box-shadow:0 8px 18px #2563eb40}.content{padding:0 28px 32px}.page-header{border-bottom-color:var(--cs-border);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#ffffffeb;margin:0 -28px 20px;padding:18px 28px}.breadcrumb{color:var(--cs-text-muted)}.page-header h1{color:var(--cs-text);font-size:24px;font-weight:650}.user-menu-trigger,.ant-btn,.icon-button,input,select,textarea,.input-affix,.combined-input{border-radius:var(--cs-radius-sm);border-color:#d7dde7;transition:border-color .16s,box-shadow .16s,background .16s,color .16s}.ant-btn,.icon-button,.user-menu-trigger{background:var(--cs-surface);color:var(--cs-text);box-shadow:0 1px 2px #0f172a0a}.ant-btn:hover,.icon-button:hover,.user-menu-trigger:hover{color:var(--cs-primary);border-color:#93b4ff;box-shadow:0 2px 8px #2563eb1a}input,select,textarea,.input-affix,.combined-input{background:var(--cs-surface);color:var(--cs-text)}.filter-panel,.table-panel,.management-panel,.api-overview article,.api-doc-section,.metric-card,.monitor-card,.context-section,.manual-ticket-modal,.detail-panel{border-color:var(--cs-border-subtle);border-radius:var(--cs-radius);background:var(--cs-surface);box-shadow:var(--cs-shadow-card)}.table-toolbar{border-bottom-color:var(--cs-border-subtle);padding:18px 22px}.table-toolbar h2,.panel-title-row h2{color:var(--cs-text);font-size:17px;font-weight:650}.table-toolbar p,.panel-title-row p{color:var(--cs-text-muted)}.session-table{color:var(--cs-text)}.session-table th{background:var(--cs-surface-soft);color:var(--cs-text-secondary);font-size:13px;font-weight:650}.session-table th,.session-table td{border-bottom-color:var(--cs-border-subtle);padding:14px 18px}.pagination-bar{border-top-color:var(--cs-border-subtle);background:var(--cs-surface)}.status-tag{border-radius:6px;font-weight:500}.tag-default{border-color:var(--cs-border);background:var(--cs-surface-soft);color:var(--cs-text-secondary)}.user-dropdown,.modal,.detail-panel{box-shadow:var(--cs-shadow-popover)}.reply-workspace{border-color:var(--cs-border-subtle);background:var(--cs-bg);box-shadow:var(--cs-shadow-card);border-radius:10px}.reply-list-panel,.chat-header,.manual-reply-box,.context-tabs-header,.context-panel-footer{border-color:var(--cs-border-subtle)}.reply-session-item{border-bottom-color:var(--cs-border-subtle)}.chat-message-bubble,.order-list article,.context-ticket-card,.context-ticket-empty{border-color:var(--cs-border-subtle);background:var(--cs-surface-soft)}.manual-ticket-modal,.modal{border-radius:10px}.manual-ticket-header,.modal-header{background:var(--cs-surface-soft);border-bottom-color:var(--cs-border-subtle)}:root{color:#172033;--cs-bg:#f4f6fa;--cs-surface:#fff;--cs-surface-soft:#f8fafc;--cs-surface-raised:#fff;--cs-sidebar:#111827;--cs-sidebar-muted:#9ca3af;--cs-sidebar-active:#2563eb;--cs-primary:#2563eb;--cs-primary-hover:#1d4ed8;--cs-primary-soft:#eff6ff;--cs-text:#172033;--cs-text-secondary:#4b5563;--cs-text-muted:#7b8494;--cs-border:#dbe2ea;--cs-border-subtle:#e8edf3;--cs-danger:#dc2626;--cs-warning:#d97706;--cs-success:#16a34a;--cs-radius:8px;--cs-radius-sm:6px;--cs-shadow-card:0 1px 2px #0f172a0a, 0 10px 28px #0f172a0a;--cs-shadow-popover:0 18px 44px #0f172a2e;background:#f4f6fa;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,PingFang SC,Microsoft YaHei,sans-serif;line-height:1.5}html{font-size:14px}body{background:var(--cs-bg);color:var(--cs-text);letter-spacing:0;-webkit-font-smoothing:antialiased;text-rendering:optimizelegibility;font-size:14px;line-height:1.5}button,input,select,textarea{font:inherit;letter-spacing:0}.admin-layout{background:var(--cs-bg);grid-template-columns:220px minmax(0,1fr);min-height:100vh}.sider{background:var(--cs-sidebar);height:100vh;padding:18px 12px;position:sticky;top:0;box-shadow:inset -1px 0 #ffffff0f}.brand{border-bottom:1px solid #ffffff14;gap:12px;min-height:56px;padding:0 8px 18px}.brand-mark{background:var(--cs-primary);color:#fff;width:36px;height:36px;box-shadow:none;border-radius:8px;font-size:15px;font-weight:700}.brand strong{color:#fff;font-size:15px;font-weight:600;line-height:1.25}.brand span{color:#ffffff7a;margin-top:2px;font-size:11px;line-height:1.3}.menu{padding:14px 0 0}.menu-section{margin-bottom:14px}.menu-section-title{color:#ffffff6b;margin:12px 10px 7px;font-size:11px;font-weight:500}.menu-item{color:#ffffffad;border-radius:8px;gap:10px;height:38px;padding:0 10px;font-size:14px;font-weight:500}.menu-item svg{stroke-width:2px;color:#ffffff94;width:17px;height:17px}.menu-item:hover{color:#fff;background:#ffffff14}.menu-item:hover svg,.menu-item.active svg{color:#fff}.menu-item.active{background:var(--cs-sidebar-active);color:#fff;box-shadow:none}.content{min-width:0;padding:0 24px 28px}.page-header{border-bottom:1px solid var(--cs-border-subtle);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background:#fffffff0;min-height:78px;margin:0 -24px 20px;padding:16px 24px}.page-header h1{color:var(--cs-text);font-size:22px;font-weight:600;line-height:1.25}.page-actions{gap:10px}.ant-btn,.icon-button,.user-menu-trigger,input,select,textarea,.input-affix,.combined-input,.table-select{border-color:var(--cs-border);border-radius:var(--cs-radius-sm);background:var(--cs-surface);color:var(--cs-text);outline:none;transition:border-color .15s,box-shadow .15s,background .15s,color .15s}.ant-btn,.icon-button,.user-menu-trigger{min-height:34px;box-shadow:none;font-size:14px;font-weight:500}.ant-btn svg,.icon-button svg,.user-menu-trigger svg,.link-button svg{stroke-width:2px}.ant-btn:hover,.icon-button:hover,.user-menu-trigger:hover{color:var(--cs-primary);box-shadow:none;background:#f8fbff;border-color:#9bb8f7}.ant-btn-primary{border-color:var(--cs-primary);background:var(--cs-primary);color:#fff;box-shadow:none}.ant-btn-primary:hover{border-color:var(--cs-primary-hover);background:var(--cs-primary-hover);color:#fff}.ant-btn:disabled,.icon-button:disabled,.ant-btn-primary:disabled{border-color:var(--cs-border);color:#a0a8b5;cursor:not-allowed;box-shadow:none;background:#f1f5f9}input,select,textarea,.input-affix,.combined-input{min-height:38px;font-size:14px}input:focus,select:focus,textarea:focus,.input-affix:focus-within,.combined-input:focus-within{border-color:var(--cs-primary);box-shadow:0 0 0 3px #2563eb1a}.filter-panel,.table-panel,.management-panel,.metric-card,.chart-panel,.context-section,.detail-panel,.api-overview article,.api-doc-section,.manual-ticket-modal,.modal,.close-modal{border:1px solid var(--cs-border-subtle);border-radius:var(--cs-radius);background:var(--cs-surface);box-shadow:var(--cs-shadow-card)}.filter-panel,.management-panel{margin-bottom:18px;padding:18px}.filter-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px 16px}.filter-grid label,.config-grid label,.modal-config-grid label,.ticket-field{color:var(--cs-text-secondary);font-size:13px;font-weight:500}.filter-actions{justify-content:flex-end;gap:10px}.table-toolbar{border-bottom:1px solid var(--cs-border-subtle);padding:16px 18px}.table-toolbar h2,.panel-title-row h2,.chart-panel h2,.context-section h3,.ticket-form-section h3{color:var(--cs-text);font-size:16px;font-weight:600;line-height:1.35}.table-toolbar p,.panel-title-row p{color:var(--cs-text-muted);margin-top:3px;font-size:13px}.table-scroll{background:var(--cs-surface)}.session-table{color:var(--cs-text);font-size:13px}.session-table th{color:#667085;background:#f8fafc;font-size:12px;font-weight:600}.session-table th,.session-table td{border-bottom:1px solid var(--cs-border-subtle);vertical-align:middle;padding:12px 14px}.table-select{height:32px;min-height:32px;padding:0 28px 0 10px;font-size:13px}.link-button{color:var(--cs-primary);font-weight:500}.status-tag{border-radius:5px;min-height:22px;padding:2px 8px;font-size:12px;font-weight:500;line-height:18px}.metrics-grid{gap:16px;margin-bottom:18px}.metric-card strong{color:var(--cs-text);margin-top:12px;font-size:34px;font-weight:650;line-height:1}.report-charts-grid,.report-charts-grid-secondary{gap:16px}.reply-workspace{border-radius:var(--cs-radius);border-color:var(--cs-border-subtle);height:calc(100vh - 118px);min-height:620px;box-shadow:var(--cs-shadow-card);background:#eef2f7;grid-template-columns:300px minmax(460px,1fr) 340px}.reply-list-panel,.chat-header,.manual-reply-box,.customer-context-panel{background:var(--cs-surface)}.reply-list-header{gap:10px;padding:14px 14px 0}.reply-session-search{background:#f1f5f9;border-color:#0000;border-radius:8px;height:38px}.reply-scope-tabs button{height:40px;color:var(--cs-text-secondary);font-size:14px}.reply-scope-tabs button.active{color:var(--cs-primary);font-weight:600}.reply-session-item{border-bottom-color:var(--cs-border-subtle);border-left-width:3px;padding:13px 12px 13px 10px}.reply-session-item:hover{background:#f8fafc}.reply-session-title-row strong{color:var(--cs-text);font-size:14px;font-weight:600}.reply-session-preview-row p{color:var(--cs-text-secondary);font-size:13px}.chat-header{border-bottom-color:var(--cs-border-subtle);min-height:66px;padding:12px 18px}.chat-message-bubble{border:1px solid var(--cs-border-subtle);background:#fff;border-radius:8px;box-shadow:0 1px 2px #0f172a0a}.manual-reply-box{border-top:1px solid var(--cs-border-subtle);padding:14px 18px 16px}.manual-textarea-wrap textarea{border-radius:8px;min-height:88px}.customer-context-panel{border-left:1px solid var(--cs-border-subtle)}.context-tabs-header{border-bottom-color:var(--cs-border-subtle);height:50px}.context-tabs button{color:var(--cs-text-secondary);font-size:14px;font-weight:500}.context-tabs button.active{color:var(--cs-primary);font-weight:600}.context-section{box-shadow:none;padding:14px}.context-customer-card strong{color:var(--cs-text);font-size:15px;font-weight:600}.context-customer-card small,.context-compact-dl dt,.context-ticket-card p,.order-card-footer{color:var(--cs-text-muted);font-size:12px}.customer-key-row,.customer-stat-grid,.order-list article,.context-ticket-card,.context-ticket-empty{border-color:var(--cs-border-subtle);background:#f8fafc;border-radius:8px}.manual-ticket-modal{border-radius:10px;width:min(760px,100vw - 48px);max-height:min(92vh,840px)}.manual-ticket-modal .modal-title-bar{background:#f8fafc;padding:18px 20px}.manual-ticket-modal .modal-title-bar h2{font-size:18px;font-weight:600}.manual-ticket-body{scrollbar-gutter:stable;padding:18px 20px 20px}.ticket-form-stack{gap:16px}.ticket-field{gap:7px}.ticket-field input,.ticket-field select,.ticket-field textarea{border-color:var(--cs-border);color:var(--cs-text);border-radius:7px}.manual-ticket-modal .ticket-field input,.manual-ticket-modal .ticket-field select{height:38px;padding:6px 11px}.manual-ticket-modal .ticket-field textarea{min-height:108px}.locked-session-card,.ticket-attachment-picker{border-color:var(--cs-border);background:#f8fafc;border-radius:8px}.manual-ticket-modal .modal-actions{border-top-color:var(--cs-border-subtle);padding:14px 20px;box-shadow:0 -8px 18px #0f172a0a}.error-state{color:#b91c1c;background:#fff7f7;border-top:1px solid #fecaca;border-bottom:1px solid #fecaca;margin:0;padding:12px 18px;font-size:13px;line-height:1.5}.empty-cell,.empty-reply-list,.empty-chat,.empty-chat-panel,.context-empty,.context-empty-panel{color:var(--cs-text-muted)}.empty-chat-panel{min-height:360px;color:var(--cs-text-muted);place-items:center;font-size:13px;display:grid}.empty-reply-list{text-align:center;padding:28px 12px;font-size:13px}.context-empty-panel{border:1px dashed var(--cs-border);text-align:center;background:#f8fafc;border-radius:8px;margin:18px;padding:18px}.user-dropdown{border-color:var(--cs-border-subtle);box-shadow:var(--cs-shadow-popover);border-radius:8px}.login-page{background:var(--cs-bg)}.login-shell{border-color:var(--cs-border-subtle);box-shadow:var(--cs-shadow-popover);border-radius:10px}.login-brand{background:var(--cs-sidebar)}@media (width<=1280px){.admin-layout{grid-template-columns:200px minmax(0,1fr)}.reply-workspace,.reply-workspace.context-collapsed{grid-template-columns:280px minmax(420px,1fr)}.customer-context-panel{display:none}}@media (width<=920px){.admin-layout{grid-template-columns:1fr}.sider{height:auto;position:static}.menu{grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:6px;display:grid}.reply-workspace{grid-template-columns:1fr;height:auto}}:root{--console-bg:#f6f7fb;--console-panel:#fff;--console-panel-soft:#f9fafc;--console-line:#e6eaf0;--console-line-strong:#d6dde8;--console-text:#1f2937;--console-text-soft:#667085;--console-text-faint:#98a2b3;--console-blue:#2f6fed;--console-blue-hover:#245fd4;--console-blue-soft:#eef4ff;--console-green:#15803d;--console-orange:#b45309;--console-red:#b42318;--console-sidebar:#071423;--console-radius:8px;--console-radius-sm:6px;--console-shadow:0 1px 2px #1018280a, 0 12px 32px #1018280f;--console-focus:0 0 0 3px #2f6fed1f}html,body,#app{min-height:100%}body{background:var(--console-bg);color:var(--console-text);font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,PingFang SC,Microsoft YaHei,sans-serif;font-size:14px;line-height:1.5}.admin-layout{background:var(--console-bg);grid-template-columns:224px minmax(0,1fr)}.sider{background:linear-gradient(180deg, #2f6fed1a, #2f6fed00 160px), var(--console-sidebar);padding:16px 10px}.brand{min-height:58px;padding:0 10px 16px}.brand-mark,.top-avatar{border-radius:var(--console-radius);background:var(--console-blue)}.brand strong{letter-spacing:0;font-size:15px}.brand span{font-size:11px}.menu-section-title{color:#ffffff61;margin:14px 10px 7px;font-size:11px}.menu-item{border-radius:var(--console-radius-sm);color:#ffffffb8;height:38px;font-size:14px;font-weight:500}.menu-item.active{background:var(--console-blue)}.menu-item:not(.active):hover{background:#ffffff14}.content{flex-direction:column;min-width:0;padding:0 24px 28px;display:flex}.page-header{z-index:20;border-bottom:1px solid var(--console-line);background:#fffffff5;min-height:72px;margin:0 -24px 20px;padding:14px 24px;position:sticky;top:0}.page-header h1{margin:0;font-size:21px;font-weight:650;line-height:1.25}.page-actions{align-items:center;gap:10px;display:flex}.ant-btn,.icon-button,.user-menu-trigger,.soft-switch,.page-jumper{border:1px solid var(--console-line-strong);border-radius:var(--console-radius-sm);min-height:34px;color:var(--console-text);box-shadow:none;background:#fff;justify-content:center;align-items:center;gap:7px;padding:0 13px;font-size:14px;font-weight:500;display:inline-flex}.icon-button{width:34px;padding:0}.ant-btn:hover,.icon-button:hover,.user-menu-trigger:hover,.soft-switch:hover{color:var(--console-blue);background:#f8fbff;border-color:#abc3fb}.ant-btn-primary,.soft-switch.active{border-color:var(--console-blue);background:var(--console-blue);color:#fff}.ant-btn-primary:hover,.soft-switch.active:hover{border-color:var(--console-blue-hover);background:var(--console-blue-hover);color:#fff}.ant-btn:disabled,.ant-btn-primary:disabled,.icon-button:disabled{border-color:var(--console-line);color:var(--console-text-faint);background:#f3f5f8}input,select,textarea,.input-affix,.combined-input,.table-select{border:1px solid var(--console-line-strong);border-radius:var(--console-radius-sm);min-height:38px;color:var(--console-text);background:#fff;font-size:14px}input,select,textarea{padding:7px 11px}textarea{line-height:1.55}input::placeholder,textarea::placeholder{color:var(--console-text-faint)}input:focus,select:focus,textarea:focus,.input-affix:focus-within,.combined-input:focus-within,.page-jumper:focus{border-color:var(--console-blue);box-shadow:var(--console-focus)}.input-affix{align-items:center;gap:8px;padding:0 11px;display:flex}.input-affix svg{color:var(--console-text-faint);flex:none}.input-affix input{min-height:36px;box-shadow:none;border:0;padding:0}.filter-panel,.table-panel,.management-panel,.chart-panel,.metric-card,.api-overview article,.api-doc-section,.detail-drawer,.close-modal,.manual-ticket-modal{border:1px solid var(--console-line);border-radius:var(--console-radius);background:var(--console-panel);box-shadow:var(--console-shadow)}.filter-panel{margin-bottom:16px;padding:16px}.filter-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px 16px;display:grid}.filter-grid label,.config-grid label,.modal-config-grid label,.ticket-field{color:var(--console-text-soft);gap:7px;font-size:13px;font-weight:500;display:grid}.filter-actions{justify-content:flex-end;gap:10px;margin-top:16px;display:flex}.table-panel{overflow:hidden}.table-toolbar{border-bottom:1px solid var(--console-line);background:var(--console-panel);min-height:64px;padding:15px 18px}.table-toolbar h2,.panel-title-row h2,.chart-panel h2,.api-doc-section h2{color:var(--console-text);margin:0;font-size:16px;font-weight:650}.table-toolbar p,.panel-title-row p{color:var(--console-text-soft);margin:3px 0 0;font-size:13px}.table-scroll{background:#fff;width:100%;overflow:auto}.session-table{border-collapse:separate;border-spacing:0;width:100%;color:var(--console-text);font-size:13px}.session-table th{z-index:1;border-bottom:1px solid var(--console-line);color:#667085;text-align:left;background:#f8fafc;height:42px;font-size:12px;font-weight:650;position:sticky;top:0}.session-table th,.session-table td{vertical-align:middle;border-bottom:1px solid #eef1f5;padding:11px 14px}.session-table tbody tr{transition:background .12s}.session-table tbody tr:hover{background:#f9fbff}.session-table td{color:#344054}.message-content,.external-userid-cell,.agent-api-cell,.linked-session-cell{max-width:260px;color:var(--console-text-soft);word-break:break-word}.row-actions{flex-wrap:wrap;align-items:center;gap:8px;display:inline-flex}.link-button{color:var(--console-blue);background:0 0;border:0;padding:0;font-size:13px;font-weight:500}.link-button:hover{color:var(--console-blue-hover);text-decoration:underline}.link-button.danger,.danger{color:var(--console-red)}.status-tag{white-space:nowrap;border-radius:999px;align-items:center;min-height:22px;padding:2px 8px;font-size:12px;font-weight:500;line-height:18px;display:inline-flex}.tag-blue{color:#245fd4;background:#eef4ff;border-color:#bfd4ff}.tag-orange{color:var(--console-orange);background:#fff7ed;border-color:#fed7aa}.tag-green{color:var(--console-green);background:#f0fdf4;border-color:#bbf7d0}.tag-red{color:var(--console-red);background:#fff1f1;border-color:#fecaca}.tag-default{border-color:var(--console-line);color:#667085;background:#f8fafc}.user-cell{align-items:center;gap:10px;min-width:0;display:flex}.user-cell img,.avatar-fallback,.reply-session-avatar,.chat-message-avatar,.context-customer-card img,.context-customer-card .avatar-fallback{object-fit:cover;border-radius:50%;width:36px;height:36px}.avatar-fallback{color:#475467;background:#e8eef8;place-items:center;font-weight:650;display:inline-grid}.user-cell strong{color:var(--console-text);font-size:13px;font-weight:650;display:block}.user-cell small{max-width:230px;color:var(--console-text-soft);text-overflow:ellipsis;white-space:nowrap;font-size:12px;display:block;overflow:hidden}.pagination-bar{border-top:1px solid var(--console-line);background:#fff;min-height:56px;padding:10px 16px}.pagination-total,.page-size-control{color:var(--console-text-soft);font-size:13px}.page-jumper{text-align:center;width:54px;height:34px;min-height:34px}.empty-cell{height:120px;color:var(--console-text-faint);text-align:center}.error-state,.test-result{color:var(--console-red);background:#fff6f5;border-bottom:1px solid #fee4e2;margin:0;padding:11px 18px;font-size:13px}.test-result.success{color:var(--console-green);background:#f0fdf4;border-color:#dcfce7}.metrics-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:16px;display:grid}.metric-card{min-height:124px;padding:18px}.metric-card span{color:var(--console-text-soft);font-size:13px}.metric-card strong{color:var(--console-text);margin-top:10px;font-size:30px;font-weight:700}.metric-card small{color:var(--console-text-soft);margin-top:8px;font-size:12px}.report-charts-grid,.report-charts-grid-secondary{grid-template-columns:minmax(0,1.35fr) minmax(280px,.65fr) minmax(280px,.65fr);gap:16px;margin-bottom:16px;display:grid}.report-charts-grid-secondary{grid-template-columns:minmax(0,1.35fr) minmax(360px,.65fr)}.chart-panel{padding:16px}.chart-panel header{margin-bottom:14px}.bar-track,.vertical-bar-track{background:#eef2f7}.reply-workspace{border:1px solid var(--console-line);border-radius:var(--console-radius);height:calc(100vh - 112px);min-height:640px;box-shadow:var(--console-shadow);background:#fff;grid-template-columns:312px minmax(480px,1fr) 336px;overflow:hidden}.reply-workspace.context-collapsed{grid-template-columns:312px minmax(480px,1fr) 48px}.reply-list-panel{border-right:1px solid var(--console-line);background:#fff}.reply-list-header{border-bottom:1px solid var(--console-line);padding:14px}.reply-session-search{background:#f5f7fa}.reply-scope-tabs{border:1px solid var(--console-line);border-radius:var(--console-radius-sm);background:#fff;grid-template-columns:repeat(3,1fr);gap:0;display:grid;overflow:hidden}.reply-scope-tabs button{border:0;border-right:1px solid var(--console-line);background:#fff;border-radius:0;height:34px}.reply-scope-tabs button:last-child{border-right:0}.reply-scope-tabs button.active{background:var(--console-blue);color:#fff}.reply-session-item{background:#fff;border-bottom:1px solid #eef1f5;border-left:3px solid #0000}.reply-session-item.active{border-left-color:var(--console-blue);background:var(--console-blue-soft)}.reply-unread-dot{background:#ef4444;border:2px solid #fff;width:9px;height:9px;bottom:2px;right:0}.chat-workspace{background:#f7f9fc}.chat-header{border-bottom:1px solid var(--console-line);background:#fff;min-height:62px}.chat-message-list{padding:20px 22px}.chat-message-bubble{border:1px solid var(--console-line);background:#fff;border-radius:10px;max-width:640px;box-shadow:0 1px 2px #1018280a}.chat-message-row.outgoing .chat-message-bubble{background:#eef4ff;border-color:#c7d7fe}.manual-reply-box{border-top:1px solid var(--console-line);background:#fff}.manual-textarea-wrap textarea{min-height:86px}.customer-context-panel{border-left:1px solid var(--console-line);background:#fff}.context-tabs-header{border-bottom:1px solid var(--console-line);height:48px}.context-tabs{gap:4px;padding:6px;display:inline-flex}.context-tabs button{border-radius:var(--console-radius-sm);min-height:30px;padding:0 10px}.context-tabs button.active{background:var(--console-blue-soft);color:var(--console-blue)}.context-section{border:0;border-bottom:1px solid var(--console-line);box-shadow:none;border-radius:0}.context-section h3{margin:0 0 10px;font-size:14px;font-weight:650}.customer-key-row,.customer-stat-grid,.context-ticket-card,.context-ticket-empty,.order-list article{border:1px solid var(--console-line);border-radius:var(--console-radius);background:var(--console-panel-soft)}.manual-ticket-modal{width:min(800px,100vw - 48px);max-height:min(92vh,860px);overflow:hidden}.manual-ticket-modal .modal-title-bar,.modal-title-bar,.close-modal header{border-bottom:1px solid var(--console-line);background:#fbfcfe}.manual-ticket-modal .modal-title-bar h2,.close-modal h2{color:var(--console-text);font-size:18px;font-weight:650}.manual-ticket-body{max-height:calc(92vh - 128px);padding:20px 22px 24px;overflow:auto}.ticket-form-stack{grid-template-columns:1fr;gap:15px;display:grid}.ticket-field,.ticket-attachment-picker,.ticket-field input,.ticket-field select,.ticket-field textarea{width:100%}.ticket-attachment-picker{border:1px dashed var(--console-line-strong);border-radius:var(--console-radius);background:#fbfcfe;padding:14px}.manual-ticket-modal .modal-actions,.modal-actions{border-top:1px solid var(--console-line);background:#fff}.detail-drawer{box-shadow:-10px 0 30px #1018281f}.detail-header{border-bottom:1px solid var(--console-line)}.detail-section,.ticket-detail-card,.ticket-attachment-list article{border-color:var(--console-line);border-radius:var(--console-radius)}.api-overview{grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;display:grid}.api-overview article{min-height:92px;padding:16px}.api-overview span,.api-endpoint-card p,.api-field-grid li{color:var(--console-text-soft)}.api-overview strong{color:var(--console-text);word-break:break-all;font-size:14px}.api-doc-main{gap:16px;display:grid}.api-doc-section{padding:16px}.api-endpoint-card{border:1px solid var(--console-line);border-radius:var(--console-radius);background:#fbfcfe}.api-method{border-radius:999px;font-weight:700}.config-grid,.modal-config-grid,.agent-settings-grid,.auto-agent-modal-grid{gap:14px 16px}.config-status-list,.agent-config-status{gap:6px}.soft-switch{min-width:54px}.login-shell{border-radius:12px}.login-card input{height:40px}@media (width<=1440px){.report-charts-grid,.report-charts-grid-secondary{grid-template-columns:1fr 1fr}.chart-panel-large{grid-column:1/-1}.reply-workspace,.reply-workspace.context-collapsed{grid-template-columns:300px minmax(420px,1fr)}.customer-context-panel{display:none}}@media (width<=1120px){.metrics-grid,.api-overview{grid-template-columns:repeat(2,minmax(0,1fr))}.report-charts-grid,.report-charts-grid-secondary{grid-template-columns:1fr}}@media (width<=860px){.content{padding:0 14px 20px}.page-header{margin:0 -14px 16px;padding:12px 14px}.filter-actions,.page-actions,.table-toolbar{flex-direction:column;align-items:stretch}.metrics-grid,.api-overview{grid-template-columns:1fr}.reply-workspace{grid-template-columns:1fr;height:auto}.chat-message-bubble{max-width:100%}}.message-table,.customer-table,.channel-table,.ticket-table,.agent-table,.agent-log-table,.auto-agent-table{min-width:0}.ticket-table th,.ticket-table td,.agent-table th,.agent-table td,.channel-table th,.channel-table td{padding-inline:12px}.ticket-table .table-select,.agent-table .table-select{width:96px}.ticket-table .linked-session-cell,.ticket-table td:first-child,.ticket-table td:nth-child(8),.agent-log-table .message-content{max-width:180px}.ticket-table td:nth-child(2),.ticket-table td:nth-child(7){max-width:150px}.ticket-table td:nth-child(2),.ticket-table td:nth-child(7),.ticket-table td:nth-child(8){text-overflow:ellipsis;overflow:hidden}.ticket-table .row-actions,.agent-table .row-actions,.channel-table .row-actions{gap:6px}.manual-ticket-modal{width:min(760px,100vw - 48px);max-height:min(86vh,820px)}.manual-ticket-body{max-height:calc(86vh - 126px);padding:18px 22px 20px}.manual-ticket-modal .modal-actions{min-height:64px}@media (width>=1281px){.reply-workspace,.reply-workspace.context-collapsed{grid-template-columns:292px minmax(420px,1fr) 320px}.customer-context-panel{display:grid}}@media (width>=1281px) and (width<=1500px){.reply-workspace,.reply-workspace.context-collapsed{grid-template-columns:280px minmax(390px,1fr) 300px}.chat-message-list{padding-inline:18px}}.ticket-table td:nth-child(2){max-width:220px}.ticket-table td:nth-child(6),.ticket-table td:nth-child(7){max-width:140px}.ticket-table td:nth-child(8),.ticket-table td:nth-child(9){max-width:150px}:root{--font-admin:"PingFang SC", "Microsoft YaHei", "Segoe UI", -apple-system, BlinkMacSystemFont, system-ui, sans-serif;--font-code:Consolas, "SFMono-Regular", "Roboto Mono", monospace;--type-page-title:22px;--type-modal-title:18px;--type-section-title:16px;--type-subtitle:14px;--type-body:14px;--type-table:13px;--type-caption:12px;--leading-tight:1.25;--leading-normal:1.5;--leading-relaxed:1.65;--weight-regular:400;--weight-medium:500;--weight-semibold:650;--weight-bold:700}html,body,#app,button,input,select,textarea{font-family:var(--font-admin);font-size:var(--type-body);line-height:var(--leading-normal);letter-spacing:0}body,.admin-shell,.content,.page-body,.reply-workspace,.modal-backdrop,.detail-drawer{color:var(--console-text);font-size:var(--type-body)}.page-header h1,.login-title h1{font-size:var(--type-page-title);font-weight:var(--weight-semibold);line-height:var(--leading-tight)}.table-toolbar h2,.chart-panel h2,.api-doc-section h2,.api-doc-section header h2,.api-overview strong,.detail-header h2,.panel-title,.settings-section h2,.qr-section h2,.workbench-list-title,.context-section-title{font-size:var(--type-section-title);font-weight:var(--weight-semibold);line-height:1.35}.manual-ticket-modal h2,.modal-header h2{font-size:var(--type-modal-title);font-weight:var(--weight-semibold);line-height:1.35}.ticket-form-section h3,.detail-section h3,.context-section h3,.customer-context-panel h3,.conversation-list-header h3,.message-list h3,.api-endpoint-card h3,.form-section-title,.config-section-title{font-size:var(--type-subtitle);font-weight:var(--weight-semibold);line-height:1.4}.sidebar-brand strong,.brand strong,.brand-mark,.login-brand strong,.conversation-customer-name,.conversation-detail-name,.context-customer-name,.customer-name,.ticket-title-cell,.message-author,.chat-message-name{font-size:var(--type-body);font-weight:var(--weight-semibold);line-height:1.35}.sidebar-nav button,.sidebar-nav a,.nav-item,.tab-button,.page-actions button,.table-toolbar button,.filter-actions button,.row-actions button,.modal-actions button,.primary-action,.secondary-action,.ghost-button,.icon-button,.reply-send-button{font-size:var(--type-body);font-weight:var(--weight-medium);line-height:1.35}.login-card label,.filter-panel label,.config-form label,.modal-form label,.manual-ticket-modal label,.field-label,.form-label,.detail-label,.context-field-label{font-size:var(--type-table);font-weight:var(--weight-medium);line-height:1.4}input,select,textarea,.table-select,.filter-panel input,.filter-panel select,.config-form input,.config-form select,.config-form textarea,.modal-form input,.modal-form select,.modal-form textarea,.manual-ticket-modal input,.manual-ticket-modal select,.manual-ticket-modal textarea,.reply-input textarea{font-size:var(--type-body);font-weight:var(--weight-regular);line-height:var(--leading-normal)}.message-table,.customer-table,.channel-table,.ticket-table,.agent-table,.agent-log-table,.auto-agent-table,.session-table{font-size:var(--type-table);line-height:1.45}.message-table th,.customer-table th,.channel-table th,.ticket-table th,.agent-table th,.agent-log-table th,.auto-agent-table th,.session-table th{font-size:var(--type-caption);font-weight:var(--weight-semibold);line-height:1.35}.tag,.status-tag,.priority-tag,.conversation-badge,.pill,.role-badge,.api-method,.soft-switch,.unread-count,.queue-count{font-size:var(--type-caption);font-weight:var(--weight-medium);line-height:18px}.sidebar-section-title,.page-header p,.table-toolbar p,.empty-state,.muted,.secondary-text,.hint-text,.helper-text,.login-title span,.login-brand span,.context-meta,.conversation-meta,.message-meta,.ticket-meta,.api-overview span,.api-endpoint-card p,.api-field-grid li{font-size:var(--type-table);font-weight:var(--weight-regular);line-height:var(--leading-normal)}.sidebar-section-title{font-size:11px;font-weight:var(--weight-medium);line-height:1.3}.chart-legend strong,.mini-progress-title strong,.vertical-bar-item strong,.seat-rank-list strong{font-size:var(--type-section-title);font-weight:var(--weight-semibold);line-height:1.25}.vertical-bar-item small,.seat-rank-list small,.mini-progress-list small,.chart-legend small,.chart-panel small{font-size:var(--type-caption);line-height:1.35}.chat-message-bubble,.message-content,.latest-message,.reply-preview,.ticket-summary,.detail-value,.context-field-value{font-size:var(--type-body);font-weight:var(--weight-regular);line-height:var(--leading-relaxed)}.metric-card strong,.metric-value{font-size:30px;font-weight:var(--weight-bold);line-height:1}.chart-center strong,.donut-center strong{font-size:24px;font-weight:var(--weight-bold);line-height:1}.api-code,.code-block,pre,code{font-family:var(--font-code);font-size:var(--type-caption);line-height:1.55}.manual-ticket-modal{grid-template-rows:auto minmax(0,1fr) auto;max-height:min(92vh,900px);display:grid}.manual-ticket-body{min-height:0;max-height:none;padding-bottom:28px;overflow-y:auto}.context-panel-footer{grid-template-columns:minmax(108px,.95fr) minmax(128px,1.25fr)}.context-panel-footer .ant-btn{white-space:nowrap}.brand-mark,.chat-message-name,.reply-session-title-row time,.context-customer-card strong{font-size:var(--type-body)}@media (width<=860px){:root{--type-page-title:20px;--type-section-title:15px}}
